Wednesday, February 2, 2011

Getting toasty

I was super excited for my brand spankin' new toaster oven from CSN that i ordered with a code.  Black and Decker.  Silver.  Cost me 6 dollars.  Yes.  Ever the wise one, S suggested i measure since this one would be bigger and i intend to put her in the same space as our old toaster. Success, she will fit.  She looks like this:
Her dimensions according to CSN:

Dimensions: 14.25" H x 18" W x 11.5" D
Today it was received.  I was prepared to say wonderful things since she looked good coming out of the box.  And yet...somehow smaller.  I measured.  14.25 high?  Nay, she's 9".  18 wide?  Nay, she's no more than 14".  WTF, CSN!  I wouldn't have bought a smaller toaster no matter how much it would or would not have cost me.  I checked my order-i did not order the wrong one, nor did they send me the wrong one.  It is just not the size that is described.  I am perplexed-I don't want to send it back because i like the price and it looks nice.  I just wish it was the actual dimensions they claim to be.  Perplexing also is how i feel about CSN now-LOVE my mirror/jewelry holder SO much.  Wouldn't have ordered from them if i doubted it would fit.  And now, because of this, i doubt any future purchase where measurements would matter. 

I suppose next time i will compare to another site not just for price, but for the size of the item.  I will continue to order from them, and to offer giveaways from them because i am hoping this was a fluke, and they will right the dimensions or give a stern talking to to whomever listed the item incorrectly.

Everything is generally very positive, and i still feel positive towards them....but i'm curious about other dimension discrepancies.  Any similar experiences out there with this company?

bidness: I ordered this with a code, but was not compensated for my review.  Which i think is pretty much clear.  I will continue to do business with them, and give honest feedback. Whether or not they supply me with codes is another story!

13 comments:

Christina said...

OH boo! that really stinks! I actually have only ordered from CSN once (my slipcover) and it was wonderful. Thanks for the warning though!

Oonafey said...

I've never ordered from them. I'm overwhelmed by the whole 200+ stores thing. Plus, now I'm kinda cranky that they've never offered me a code or a giveaway - I don't like to ask for things.

Devonay@LumpkinAndMe said...

I think for the price, I could live with it! But I understand and would have been disappointed too.

Comeca Jones said...

Price was great(shoulder shrug)

☞ ⒶⓃⓃⒺ ☜ said...

I had the same thing happen with me with something I was wanting to purchase from them. The measurements just didn't seem right to me, so I went to a couple of other major sites, and noticed their numbers were different from CSN. So I contacted CSN, and they helped clear up the problem. I guess you just need to get in the habit of comparing with other shopping sites to make sure you're getting what you think you're getting.

Linda @ A La Carte said...

That really sucks! I haven't had anything like this happen to me but I would be checking other sites for sure just to compare.

Kim said...

That is so annoying, I hate it when I get all excited about something, and I get it and its nothing like what was promised... I am so sorry, thats such a major bummer.

- Much Love, Kim and Mr. Gnome

michelle said...

oh i am sorry you had a bad experience with CSN. i have never ordered from them.. too many stores. you did get a good price but if it doesn't fit where you want it to go what will you do with it now? i'm sorry!

Firefly said...

That ia really sad it's smaller. I feel your pain. I love me some toaster oven and would never downsize on purpose. I have never shopped on CSN. I've looked but it frightened me and the lack of needing things or disposable income has somewhat affected my shopping. Hope you have a good day anyway! xoxo

Kara said...

Boooo!!! I've actually had that happen on a few things I've ordered online...I think they get info from the box or just mistype stuff and don't care. Never from CSN before, but definitely online. I'm sad your toaster story doesn't have a warm ending!! Hehe!

Lauren @ 31diy said...

That's not good! Thanks for the warning. I'll keep that in mind.

Dear Sweet Home said...

Thanks for your sweet comment on my blog earlier today! Sorry about your toaster oven - sometimes I think I got a great deal on something and then...well, not so much! Haha! Have a great weekend!

Carmie of the Single Nester said...

How did a toaster oven cost you $6?